Email links not working
Affected
Partial outage from 3:42 PM to 5:23 PM
- Resolved · UTC
This incident has been resolved.
- Monitoring · UTC
A fix has been implemented and we're monitoring the results.
- Update · UTC
We're continuing to investigate the issue. We are coordinating with our email provider.
- Identified · UTC
We've identified that the issue is related to link click tracking, related to our downstream provider. We've temporarily disabled click tracking, which fixes the issue on a go-forward basis. But users who received links with click tracking built in are still seeing an error. Meanwhile, we've escalated the issue to our email provider, and are waiting for a resolution.
- Investigating · UTC
We are investigating an issue where links from emails are not working correctly. Reward redemptions are experiencing a partial outage right now. Our current hypothesis is that this is related to a service issue with a downstream email provider.