Tremendous - Email links not working – Incident details

Reward redemptions experiencing degraded performance

Email links not working

Resolved
Partial outage
Started over 3 years agoLasted about 2 hours

Affected

Reward redemptions

Partial outage from 3:42 PM to 5:23 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we're monitoring the results.

  • Update
    UTC
    Update

    We're continuing to investigate the issue. We are coordinating with our email provider.

  • Identified
    UTC
    Identified

    We've identified that the issue is related to link click tracking, related to our downstream provider. We've temporarily disabled click tracking, which fixes the issue on a go-forward basis. But users who received links with click tracking built in are still seeing an error. Meanwhile, we've escalated the issue to our email provider, and are waiting for a resolution.

  • Investigating
    UTC
    Investigating

    We are investigating an issue where links from emails are not working correctly. Reward redemptions are experiencing a partial outage right now. Our current hypothesis is that this is related to a service issue with a downstream email provider.