Tremendous - Marketing site experiencing 406 errors – Incident details

Reward redemptions experiencing degraded performance

Marketing site experiencing 406 errors

Resolved
Degraded performance
Started over 3 years agoLasted 16 minutes

Affected

Marketing site

Degraded performance from 12:15 PM to 12:31 PM

Updates
  • Update
    UTC
    Update

    We hit the frontpage of Hacker News \(a social media site\) in the wee hours of the morning EST, and received an unexpected influx of traffic to our blog. This overwhelmed our marketing site infrastructure–most likely, Webflow, which we use to host the site. The site started returning 406’s \(which is still a mystery\). We’ve already been working on migrating our marketing site away from Webflow to a Vercel-hosted GatsbyJS site. This should scale much better, and allow for basic engineering features like logging and alerts.

  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    We've deployed a fix, and the marketing site is back up.

  • Identified
    UTC
    Identified

    It seems like the issue is related to a misbehaving Cloudflare worker. We're double checking something, but should be back up soon....

  • Investigating
    UTC
    Investigating

    We are currently investigating error requests to www.tremendous.com. These seem to be isolated to our marketing site. You can still log into Tremendous by visiting app.tremendous.com. Reward redemptions and our API are also unaffected.