Tremendous - Degraded background processing performance – Incident details

Reward redemptions experiencing degraded performance

Degraded background processing performance

Resolved
Degraded performance
Started over 4 years agoLasted about 1 hour

Affected

Reward redemptions

Degraded performance from 8:19 PM to 9:10 PM

Dashboard

Degraded performance from 8:19 PM to 9:10 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    UTC
    Investigating

    We're investigating an issue related to degraded performance of our background processing queues. This is resulting in emails, including order confirmations or reward emails, going out on a delayed basis to users. Our engineering team has identified the root cause and is applying a fix now.