Database degraded performance

Resolved
Degraded performance
Started over 2 years ago Lasted about 4 hours

Affected

API
Reward redemptions
Dashboard
Updates
  • Resolved
    Resolved

    Incident has been resolved, all systems back to normal.

  • Monitoring
    Update

    All systems appear to be operational now. We are still monitoring some delays in our background processing systems, but there should be minimal impact on component performance.

  • Monitoring
    Monitoring

    We've deployed a fix and are monitoring improvements. Performance issues are starting to dissipate, and should be fully back to normal within a few hours.

  • Identified
    Identified

    We're investigating degraded app performance resulting in longer response times and some timeouts. Engineers have identified the root cause and are working to resolve.