Tremendous - Database degraded performance – Incident details

Reward redemptions experiencing degraded performance

Database degraded performance

Resolved
Degraded performance
Started almost 5 years agoLasted 28 minutes

Affected

API

Degraded performance from 5:02 PM to 5:30 PM

Reward redemptions

Degraded performance from 5:02 PM to 5:30 PM

Dashboard

Degraded performance from 5:02 PM to 5:30 PM

Updates
  • Resolved
    UTC
    Resolved

    Incident has been resolved.

  • Monitoring
    UTC
    Monitoring

    Engineers have deployed fixes and are seeing improvements; now just monitoring for things to get back to status quo.

  • Identified
    UTC
    Identified

    We're investigating degraded app performance resulting in longer response times and some timeouts. Engineers have identified the root cause and are working to resolve.