Redemptions to PayPal and Venmo are delayed

Resolved

Degraded performance

Started 2 months ago Lasted about 10 hours

Affected

Reward redemptions

Updates

Resolved
February 21, 2024 at 5:38 PM
Resolved
February 21, 2024 at 5:38 PM
This incident has been resolved.
Monitoring
February 21, 2024 at 4:36 PM
Update
February 21, 2024 at 4:36 PM
New payouts are no longer being delayed and we have started to clear the queue of delayed payouts.
Monitoring
February 21, 2024 at 7:15 AM
Monitoring
February 21, 2024 at 7:15 AM
Redemptions to PayPal and Venmo are currently delayed. We expect to pay out delayed redemptions starting at 11am ET today.

All systems operational