tremendous-status - Reward redemptions experiencing issues – Incident details

Reward redemptions experiencing degraded performance

Show current status

Reward redemptions experiencing issues

ResolvedMajor outage16 minutes

Affected

Reward redemptions

Major outage from 4:59 PM to 5:15 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    We've identified an issue where recipients are unable to successfully complete the reward redemption flow. We've identified the issue (a routine code change that caused a validation during the redemption flow to fail, thereby blocking reward redemptions). A fix is going out, and the issue should be resolved shortly.