Tremendous - Redemptions to PayPal and Venmo products are delayed until Feb 20th – Incident details

All systems operational

Redemptions to PayPal and Venmo products are delayed until Feb 20th

Resolved
Degraded performance
Started 7 months agoLasted about 12 hours

Affected

Reward redemptions

Degraded performance from 12:18 PM to 12:44 AM

Updates
  • Resolved
    Resolved

    We were able to clear the delayed PayPal and Venmo payouts early. All delayed payouts have been completed at this point, and new redemptions are no longer delayed.

  • Identified
    Identified

    Users will be notified as soon as their reward is available.