Tremendous - Delays in email delivery – Incident details

All systems operational

Delays in email delivery

Resolved
Degraded performance
Started almost 2 years agoLasted 7 hours 48 minutes

Affected

API

Degraded performance from 12:15 PM to 8:03 PM

Dashboard

Degraded performance from 12:15 PM to 8:03 PM

Updates
  • Resolved
    UTC
    Resolved

    We are seeing emails delivered immediately at this point.

  • Monitoring
    UTC
    Monitoring

    The service provider we use for email delivery, SendGrid, is experiencing an incident that is causing delays in email delivery. This can affect all emails we send, including reward deliveries and transactional emails such as login verification emails. SendGrid is assuring us that no email is lost, but this is currently causing significant delays in emails being delivered.

    We are monitoring the SendGrid incident and will verify that emails are delivered correctly.