Tremendous - Issues with Venmo redemptions – Incident details

Reward redemptions experiencing degraded performance

Issues with Venmo redemptions

Monitoring
Major outage
Started 1 day ago

Affected

Reward redemptions

Degraded performance from 4:10 AM to 12:00 AM

Updates
  • Monitoring
    Monitoring

    Venmo has fixed the issue and we have released all delayed payouts. We are still working on refunding the incorrectly charged fees.

  • Identified
    Identified

    We're aware that Venmo is incorrectly charging recipients fees. We are delaying Venmo redemptions while we work to fix this issue. We are also working on a resolution for recipients who received less than the correct amount. We'll update this as soon as we know more.