tremendous-status - Issues with Virtual Visa transaction notifications – Incident details

Reward redemptions experiencing degraded performance

Show current status

Issues with Virtual Visa transaction notifications

ResolvedPartial outage46 hours 26 minutes

Affected

Reward redemptions

Degraded performance from 5:03 PM to 10:11 PM, Operational from 10:11 PM to 3:29 PM

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    A fix was deployed and we are currently monitoring the result. Card pages should be accessible.

  • InvestigatingUTC

    Recipients aren't receiving transaction notifications for card activity or seeing recent activity on their prepaid card page. The issue started at 12:20 ET and is affecting all card transactions.

    Our card processor is engaged with Visa, investigating the root cause and working toward a resolution. We'll post updates here as we have them.