Fulfillment delays for international prepaid cards
Affected
Degraded performance from 4:06 PM to 2:22 PM, Operational from 2:22 PM to 8:30 PM, Degraded performance from 8:30 PM to 12:00 AM
- Update · UTC
We received an update from our vendor confirming that they do not yet have an estimated time for service restoration. We are continuing to monitor the situation and will share further updates as soon as new information becomes available.
- Update · UTC
The vendor briefly restored service but had to disable it again. They're currently working on a fix and expect full service restoration by Wednesday, November 4.
We'll continue monitoring the situation and share updates as we receive them.
- Update · UTC
The vendor is still working to restore service, and the outage is expected to continue throughout today, October 28.
Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients.
We'll continue monitoring the situation and share updates as more information becomes available.
- Update · UTC
The vendor is still working to restore service, and the outage is expected to continue throughout today, October 27.
Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients.
We'll continue monitoring the situation and share updates as more information becomes available.
- Identified · UTC
We are experiencing delays in fulfilling Mastercard EUR, Mastercard GBP, Visa CAD and Visa INR prepaid card rewards due to an outage at one of our vendors. Affected redemptions are queued and will be delivered automatically once the vendor restores service, so recipients don't need to take any action. The vendor expects the disruption to continue through today. We'll share updates as more information becomes available.