Redemptions to PayPal and Venmo products are delayed until Feb 20th

Resolved

Degraded performance

Started over 2 years agoFebruary 19, 2024Lasted about 12 hoursFebruary 19, 202412:18 PMFebruary 20, 202412:44 AMUTC

Affected

Reward redemptions

Updates

Resolved
February 20, 2024 at 12:44 AMUTC
Resolved
February 20, 2024 at 12:44 AMUTC
We were able to clear the delayed PayPal and Venmo payouts early. All delayed payouts have been completed at this point, and new redemptions are no longer delayed.
Identified
February 19, 2024 at 12:18 PMUTC
Identified
February 19, 2024 at 12:18 PMUTC
Users will be notified as soon as their reward is available.

Tremendous - Redemptions to PayPal and Venmo products are delayed until Feb 20th – Incident details