Tremendous - Delays adding some Visa cards to digital wallets – Incident details

Reward redemptions experiencing degraded performance

Delays adding some Visa cards to digital wallets

Investigating
Degraded performance
Started 6 days ago

Affected

Reward redemptions

Degraded performance from 12:27 PM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating

    An increased share of recipients are seeing errors when adding Virtual Visa cards to Apple Pay or Google Pay, usually a "contact card issuer" message or a verification code that doesn't arrive. Our card issuer is working with Visa to resolve the issue. Most cards add to wallets normally, and this doesn't affect the card itself: recipients can always pay by entering their card details at checkout.