tremendous-status - Issues with Virtual Visa transaction notifications – Incident details

Issues with Virtual Visa transaction notifications

Investigating
Partial outage
Started about 6 hours ago

Affected

Reward redemptions

Degraded performance from 5:03 PM to 12:00 AM

Updates
  • Investigating
    UTC
    Investigating

    Recipients aren't receiving transaction notifications for card activity or seeing recent activity on their prepaid card page. The issue started at 12:20 ET and is affecting all card transactions.

    Our card processor is engaged with Visa, investigating the root cause and working toward a resolution. We'll post updates here as we have them.