tremendous-status - Fulfillment delays for international prepaid cards – Incident details

Reward redemptions experiencing degraded performance

Show current status

Fulfillment delays for international prepaid cards

IdentifiedDegraded performance

Affected

Reward redemptions

Degraded performance from 4:06 PM to 12:00 AM

  • UpdateUTC

    The vendor is still working to restore service, and the outage is expected to continue throughout today, October 27.

    Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients.

    We'll continue monitoring the situation and share updates as more information becomes available.

  • IdentifiedUTC

    We are experiencing delays in fulfilling Mastercard EUR, Mastercard GBP, Visa CAD and Visa INR prepaid card rewards due to an outage at one of our vendors. Affected redemptions are queued and will be delivered automatically once the vendor restores service, so recipients don't need to take any action. The vendor expects the disruption to continue through today. We'll share updates as more information becomes available.