Tremendous - Notice history

All systems operational

API - Operational

100% - uptime
Aug 2024
Sep 2024
Oct 2024

Reward redemptions - Operational

100% - uptime
Aug 2024
Sep 2024
Oct 2024

Marketing site - Operational

100% - uptime
Aug 2024
Sep 2024
Oct 2024

Dashboard - Operational

100% - uptime
Aug 2024
Sep 2024
Oct 2024

Notice history

Oct 2024

Delays in email delivery
  • Resolved
    Resolved

    We are seeing emails delivered immediately at this point.

  • Monitoring
    Monitoring

    The service provider we use for email delivery, SendGrid, is experiencing an incident that is causing delays in email delivery. This can affect all emails we send, including reward deliveries and transactional emails such as login verification emails. SendGrid is assuring us that no email is lost, but this is currently causing significant delays in emails being delivered.

    We are monitoring the SendGrid incident and will verify that emails are delivered correctly.

Sep 2024

UI order placement failure
  • Update
    Update

    The incident has been resolved - if you are still experiencing issues, you may need to do a browser refresh (CMD + R or CTRL + R).

    Thank you for your patience.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We identified the problem and are deploying a fix. We expect things should be working again once the new code is in production, perhaps 15-20 minutes.

  • Investigating
    Investigating
    We're investigating order placement issues in the dashboard, where the final review screen shows "0" amounts for orders.

Aug 2024

Marketing pages are down
  • Resolved
    Resolved

    This incident has been resolved- Vercel has deployed a fix and is monitoring.

  • Monitoring
    Monitoring

    We had a brief API outage related to the same issue (from 3:39pm EST to 3:49pm EST), but it's been resolved..

  • Update
    Update

    Apparently our status page also has a dependency on Vercel, so status.tremendous.com is also non-functional.

    In the meanwhile, we're redirecting all requests to www.tremendous.com to app.tremendous.com so users are able to log in.

  • Identified
    Identified

    Due to issues with Vercel (our upstream hosting provider), the marketing site on tremendous.com is down. The application - dashboard, reward redemptions, and all other product functionality - continues to be functional.

Aug 2024 to Oct 2024

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