Tremendous - Notice history

All systems operational

API - Operational

100% - uptime
Sep 2024
Oct 2024
Nov 2024

Reward redemptions - Operational

100% - uptime
Sep 2024
Oct 2024
Nov 2024

Marketing site - Operational

100% - uptime
Sep 2024
Oct 2024
Nov 2024

Dashboard - Operational

100% - uptime
Sep 2024
Oct 2024
Nov 2024

Notice history

Nov 2024

No notices reported this month

Oct 2024

Delays in email delivery
  • Resolved
    Resolved

    We are seeing emails delivered immediately at this point.

  • Monitoring
    Monitoring

    The service provider we use for email delivery, SendGrid, is experiencing an incident that is causing delays in email delivery. This can affect all emails we send, including reward deliveries and transactional emails such as login verification emails. SendGrid is assuring us that no email is lost, but this is currently causing significant delays in emails being delivered.

    We are monitoring the SendGrid incident and will verify that emails are delivered correctly.

Sep 2024

UI order placement failure
  • Update
    Update

    The incident has been resolved - if you are still experiencing issues, you may need to do a browser refresh (CMD + R or CTRL + R).

    Thank you for your patience.

  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We identified the problem and are deploying a fix. We expect things should be working again once the new code is in production, perhaps 15-20 minutes.

  • Investigating
    Investigating
    We're investigating order placement issues in the dashboard, where the final review screen shows "0" amounts for orders.

Sep 2024 to Nov 2024

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