Tremendous - Notice history

All systems operational

API - Operational

99% - uptime
Jul 2022
Aug 2022
Sep 2022

Reward redemptions - Operational

100% - uptime
Jul 2022
Aug 2022
Sep 2022

Marketing site - Operational

100% - uptime
Jul 2022
Aug 2022
Sep 2022

Dashboard - Operational

100% - uptime
Jul 2022
Aug 2022
Sep 2022

Sandbox - Operational

Notice history

Sep 2022

Database upgrades
  • Completed
    September 27, 2022 at 9:26 AM
    Completed
    September 27, 2022 at 9:26 AM

    The scheduled maintenance has been completed.

  • In progress
    September 27, 2022 at 8:00 AM
    In progress
    September 27, 2022 at 8:00 AM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 27, 2022 at 7:00 AM
    Update
    September 27, 2022 at 7:00 AM

    Maintenance will begin as scheduled in 60 minutes.

  • Update
    September 08, 2022 at 1:57 PM
    Update
    September 08, 2022 at 1:57 PM

    We will be undergoing scheduled maintenance during this time.

  • Planned
    September 08, 2022 at 1:57 PM
    Planned
    September 08, 2022 at 1:57 PM

    We'll be undergoing a scheduled database upgrade. During this time, all Tremendous services will be down. API requests will return a 503, and UIs will show a "Down for scheduled maintenance" page.

Testflight database upgrade
  • Completed
    September 15, 2022 at 7:42 PM
    Completed
    September 15, 2022 at 7:42 PM

    The scheduled maintenance has been completed.

  • In progress
    September 15, 2022 at 7:31 PM
    In progress
    September 15, 2022 at 7:31 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Update
    September 15, 2022 at 6:30 PM
    Update
    September 15, 2022 at 6:30 PM

    Maintenance will begin as scheduled in 60 minutes.

  • Planned
    September 14, 2022 at 8:02 PM
    Planned
    September 14, 2022 at 8:02 PM

    The sandbox environment (testflight.tremendous.com) will be undergoing scheduled maintenance during this time. There will be no impacts on the production environment.

Reward redemptions down
  • Resolved
    Resolved

    Reward redemptions were down for approximately 30 minutes this afternoon. The cause was a hosting configuration change that engineers had deployed just prior. Engineers promptly rolled back the offending configuration change, and things went back to normal. Apologies, and thank you for bearing with us.

Aug 2022

Database maintenance
  • Completed
    August 26, 2022 at 11:52 PM
    Completed
    August 26, 2022 at 11:52 PM

    The scheduled maintenance has been completed.

  • Update
    August 26, 2022 at 11:50 PM
    Update
    August 26, 2022 at 11:50 PM

    Verification is currently underway for the maintenance items.

  • In progress
    August 26, 2022 at 11:21 PM
    In progress
    August 26, 2022 at 11:21 PM

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • Planned
    August 26, 2022 at 11:20 PM
    Planned
    August 26, 2022 at 11:20 PM

    We are realizing a database maintenance.

Downtime with upstream DNS provider
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    All seems OK now, we're monitoring for any other issues.

  • Monitoring
    Monitoring

    DNS seems to be coming back now.

  • Update
    Update

    We're standing by, waiting for our hosting and DNS providers to fix their issues. Following along at status.heroku.com

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    Our hosting provider, Heroku, is experiencing DNS issues. These appear to be affecting Tremendous. https://status.heroku.com/

API Key Rotation
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Vast majority of active API clients have updated their tokens. Thank you all.

  • Investigating
    Investigating

    We're currently in the process of rotating customer API keys. If you are receiving 401 Unauthorized responses from the API, you can fix this by obtaining a new API key from the Tremendous Dashboard.

Jul 2022

No notices reported this month

Jul 2022 to Sep 2022

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