Tremendous - Issues with Venmo redemptions – Incident details

All systems operational

Issues with Venmo redemptions

Resolved
Degraded performance
Started 7 months agoLasted 1 day

Affected

Reward redemptions

Degraded performance from 4:10 AM to 5:38 PM

Updates
  • Resolved
    UTC
    Resolved

    We've confirmed new payouts work correctly. We're marking this incident as resolved, but we're still working on refunding affected recipients. We will communicate that resolution directly to the affected recipients.

  • Monitoring
    UTC
    Monitoring

    Venmo has fixed the issue and we have released all delayed payouts. We are still working on refunding the incorrectly charged fees.

  • Identified
    UTC
    Identified

    We're aware that Venmo is incorrectly charging recipients fees. We are delaying Venmo redemptions while we work to fix this issue. We are also working on a resolution for recipients who received less than the correct amount. We'll update this as soon as we know more.