Tremendous - Delays adding some Visa cards to digital wallets – Incident details

All systems operational

Delays adding some Visa cards to digital wallets

Resolved
Degraded performance
Started 3 months agoLasted 1642 hours 9 minutes

Affected

Reward redemptions

Degraded performance from 12:27 PM to 12:00 PM, Operational from 12:00 PM to 10:37 PM

Updates
  • Resolved
    UTC
    Resolved

    After working with our card issuer and Visa, we've confirmed the remaining errors are expected behavior rather than an outage. Apple can decline requests to add a card to Apple Wallet, and issuers can't override that decision. Google Pay wasn't affected. Most cards still add to Apple Wallet normally, and the card itself works as usual, so recipients can always pay by entering their card details at checkout.

    Soon, recipients whose card can't be added will receive an email or text with alternatives. More details in our help article.

  • Investigating
    UTC
    Investigating

    An increased share of recipients are seeing errors when adding Virtual Visa cards to Apple Pay or Google Pay, usually a "contact card issuer" message or a verification code that doesn't arrive. Our card issuer is working with Visa to resolve the issue. Most cards add to wallets normally, and this doesn't affect the card itself: recipients can always pay by entering their card details at checkout.