Tremendous - Notice history

We've identified an issue where recipients are unable to successfully complete the reward redemption flow. We've identified the issue (a routine code change that caused a validation during the redemption flow to fail, thereby blocking reward redemptions). A fix is going out, and the issue should be resolved shortly.

An error during a software update of our application servers lead to unexpected downtime from 8:16am EST to 8:41am EST. Our engineering team was able to resolve this issue and subsequently re-apply the update successfully.

Reward redemptions were down for approximately 30 minutes this afternoon. The cause was a hosting configuration change that engineers had deployed just prior. Engineers promptly rolled back the offending configuration change, and things went back to normal. Apologies, and thank you for bearing with us.

Our hosting provider, Heroku, is experiencing DNS issues. These appear to be affecting Tremendous. https://status.heroku.com/

We're currently in the process of rotating customer API keys. If you are receiving 401 Unauthorized responses from the API, you can fix this by obtaining a new API key from the Tremendous Dashboard.