Tremendous - Notice history

Sandbox experiencing major outage

API - Operational

100% - uptime
Feb 2023
Mar 2023
Apr 2023

Reward redemptions - Operational

100% - uptime
Feb 2023
Mar 2023
Apr 2023

Marketing site - Operational

100% - uptime
Feb 2023
Mar 2023
Apr 2023

Dashboard - Operational

100% - uptime
Feb 2023
Mar 2023
Apr 2023

Sandbox - Major outage

Notice history

Apr 2023

Input fields not editable in recipient experience
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    The fix has worked. We are continuing to monitor.

  • Identified
    Identified

    We're currently deploying a potential fix.

  • Investigating
    Investigating

    We are investigating an incident where input forms in the redemption experience are not showing up as editable.

Mar 2023

No notices reported this month

Feb 2023

Email links not working
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    A fix has been implemented and we're monitoring the results.

  • Update
    Update

    We're continuing to investigate the issue. We are coordinating with our email provider.

  • Identified
    Identified

    We've identified that the issue is related to link click tracking, related to our downstream provider. We've temporarily disabled click tracking, which fixes the issue on a go-forward basis. But users who received links with click tracking built in are still seeing an error. Meanwhile, we've escalated the issue to our email provider, and are waiting for a resolution.

  • Investigating
    Investigating

    We are investigating an issue where links from emails are not working correctly. Reward redemptions are experiencing a partial outage right now. Our current hypothesis is that this is related to a service issue with a downstream email provider.

Parts of marketing site returning 404
  • Resolved
    Resolved

    We've deployed a fix, and www.tremendous.com is back up.

  • Investigating
    Investigating

    Specific pages within of the Tremendous marketing site (specifically, the Tremendous homepage at www.tremendous.com) are returning 404s. Actual Tremendous apps, like the Tremendous dashboard, reward redemptions, the API, are all unimpacted. Engineers are investigating a fix.

Degraded performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We've identified an issue where background processing queues are backed up due to high site activity. We're investigating a fix, and queues are already returning to normal levels.

Feb 2023 to Apr 2023

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