Tremendous - Notice history

All systems operational

API - Operational

100% - uptime
Jun 2023
Jul 2023
Aug 2023

Reward redemptions - Operational

100% - uptime
Jun 2023
Jul 2023
Aug 2023

Marketing site - Operational

100% - uptime
Jun 2023
Jul 2023
Aug 2023

Dashboard - Operational

100% - uptime
Jun 2023
Jul 2023
Aug 2023

Notice history

Aug 2023

SMS delivery issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We have mitigated this issue by sending messages from a new number. New messages are now being delivered successfully. We have re-sent all rewards that failed to be delivered because of this issue.

  • Investigating
    Investigating

    According to our SMS provider, T-Mobile is currently filtering out our SMS messages. This means that a fraction of our application's text messages are not going through. This is affecting 2-factor authentication and SMS reward delivery. We've escalated the issue to the carrier, and are also looking at alternative options. But in the meanwhile, these messages are being dropped.

Jul 2023

API endpoint /api/v2/orders returning empty results
  • Resolved
    Resolved

    This incident has been resolved.

  • Update
    Update

    We are continuing to monitor for any further issues.

  • Monitoring
    Monitoring

    A fix has been implemented and we are monitoring the results.

  • Identified
    Identified

    The issue has been identified and a fix is being implemented.

  • Investigating
    Investigating

    GET requests to the orders endpoint are returning empty responses. We are currently investigating the issue.

Delays in processing PayPal and Venmo payouts
  • Resolved
    Resolved

    This incident has been resolved.

  • Identified
    Identified

    We're experiencing delays in processing PayPal and Venmo payouts. We're working to get these processed with our payment partners as soon as possible, and will report back with updates.

Jun 2023

Background queue processing delays
  • Resolved
    Resolved

    A background processing queue used for order fulfillment experienced high volumes today and consequently, up to a 15 minute delay in processing. This made orders placed via the UI appear like they were "processing", and also caused other issues in reward fulfillment. Engineers identified the issue, scaled up our processing infrastructure, and site functionality went back to normal within ~30 minutes.

Blank page when loading dashboard and reward redemptions
  • Resolved
    Resolved

    The incident with our CDN provider appears to have been resolved.

  • Investigating
    Investigating

    We are currently investigating this issue

Jun 2023 to Aug 2023

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