tremendous-status - Notice history

Reward redemptions experiencing degraded performance

API - Operational

100.0% uptime
Aug 2023
Sep 2023
Oct 2023

Reward redemptions - Degraded performance

100.0% uptime
Aug 2023
Sep 2023
Oct 2023

Marketing site - Operational

100.0% uptime
Aug 2023
Sep 2023
Oct 2023

Dashboard - Operational

99.99% uptime
Aug 2023
Sep 2023
Oct 2023

Sandbox - Operational

Website - Operational

100.0% uptime
Aug 2023
Sep 2023
Oct 2023

Notice history

View current status

Oct 2023

Unable to add recipients when creating orders
ResolvedDegraded performance

  • There was a temporary problem where customers couldn't put orders through, either by manually adding recipients, or uploading CSVs.

    This is now resolved.

    UTC
Dashboard not loading
ResolvedMajor outage11 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We're experiencing issues with the Tremendous dashboard (logging in, placing orders, general navigation). The issue started ~10 minutes ago. We've already identified the problem and things should be resolved in the next 5 minutes.

Sep 2023

No notices reported this month

Aug 2023

SMS delivery issues
ResolvedDegraded performance22 hours 11 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We have mitigated this issue by sending messages from a new number. New messages are now being delivered successfully. We have re-sent all rewards that failed to be delivered because of this issue.

  • InvestigatingUTC

    According to our SMS provider, T-Mobile is currently filtering out our SMS messages. This means that a fraction of our application's text messages are not going through. This is affecting 2-factor authentication and SMS reward delivery. We've escalated the issue to the carrier, and are also looking at alternative options. But in the meanwhile, these messages are being dropped.

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Aug 2023 to Oct 2023

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