tremendous-status - Notice history

Reward redemptions experiencing degraded performance

API - Operational

100.0% uptime
May 2023
Jun 2023
Jul 2023

Reward redemptions - Degraded performance

100.0% uptime
May 2023
Jun 2023
Jul 2023

Marketing site - Operational

100.0% uptime
May 2023
Jun 2023
Jul 2023

Dashboard - Operational

100.0% uptime
May 2023
Jun 2023
Jul 2023

Sandbox - Operational

Website - Operational

100.0% uptime
May 2023
Jun 2023
Jul 2023

Notice history

View current status

Jul 2023

API endpoint /api/v2/orders returning empty results
ResolvedDegraded performance2 hours 23 minutes
  • ResolvedUTC

    This incident has been resolved.

  • UpdateUTC

    We are continuing to monitor for any further issues.

  • MonitoringUTC

    A fix has been implemented and we are monitoring the results.

  • IdentifiedUTC

    The issue has been identified and a fix is being implemented.

  • InvestigatingUTC

    GET requests to the orders endpoint are returning empty responses. We are currently investigating the issue.

Delays in processing PayPal and Venmo payouts
ResolvedDegraded performance3 hours 50 minutes
  • ResolvedUTC

    This incident has been resolved.

  • IdentifiedUTC

    We're experiencing delays in processing PayPal and Venmo payouts. We're working to get these processed with our payment partners as soon as possible, and will report back with updates.

Jun 2023

Background queue processing delays
ResolvedDegraded performance

  • A background processing queue used for order fulfillment experienced high volumes today and consequently, up to a 15 minute delay in processing. This made orders placed via the UI appear like they were "processing", and also caused other issues in reward fulfillment. Engineers identified the issue, scaled up our processing infrastructure, and site functionality went back to normal within ~30 minutes.

    UTC
Blank page when loading dashboard and reward redemptions
ResolvedPartial outage12 minutes
  • ResolvedUTC

    The incident with our CDN provider appears to have been resolved.

  • InvestigatingUTC

    We are currently investigating this issue

May 2023

No notices reported this month

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May 2023 to Jul 2023

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