tremendous-status - Notice history

Reward redemptions experiencing degraded performance

API - Operational

100.0% uptime
Aug 2021
Sep 2021
Oct 2021

Reward redemptions - Degraded performance

100.0% uptime
Aug 2021
Sep 2021
Oct 2021

Marketing site - Operational

100.0% uptime
Aug 2021
Sep 2021
Oct 2021

Dashboard - Operational

100.0% uptime
Aug 2021
Sep 2021
Oct 2021

Sandbox - Operational

Website - Operational

100.0% uptime
Aug 2021
Sep 2021
Oct 2021

Notice history

View current status

Oct 2021

Database degraded performance
ResolvedDegraded performance28 minutes
  • ResolvedUTC

    Incident has been resolved.

  • MonitoringUTC

    Engineers have deployed fixes and are seeing improvements; now just monitoring for things to get back to status quo.

  • IdentifiedUTC

    We're investigating degraded app performance resulting in longer response times and some timeouts. Engineers have identified the root cause and are working to resolve.

Sep 2021

Intermittent / degraded performance
ResolvedDegraded performance

  • We noticed intermittent and degraded performance on our API and in our UI on Monday morning. This coincided with traffic picking up after the weekend, from 4am - 10am EST. We identified the issue (it was related to the scheduled maintenance performed on Sunday morning, and with traffic picking back up over the weekend). We deployed a fix and site performance returned to normal.

    UTC
SEP26
Scheduled database upgrades
CompletedMaintenance38 minutes
  • CompletedSeptember 26, 2021 at 11:38 AMUTC

    Everything back to normal.

  • UpdateSeptember 26, 2021 at 11:27 AMUTC

    Database upgrades are complete, just monitoring for any anomalies now.

  • In progressSeptember 26, 2021 at 11:00 AMUTC

    Scheduled maintenance is currently in progress. We will provide updates as necessary.

  • PlannedSeptember 22, 2021 at 1:05 PMUTC

    We'll be undergoing scheduled maintenance for a database upgrade. During this time, API clients will receive "503 - Service Unavailable" responses. This should be complete within an hour.

Aug 2021

No notices reported this month

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