Tremendous - Notice history

Reward redemptions experiencing degraded performance

API - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Reward redemptions - Degraded performance

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Marketing site - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Dashboard - Operational

100% - uptime
Oct 2025
Nov 2025
Dec 2025

Sandbox - Operational

Notice history

Dec 2025

Issues with Venmo redemptions
  • Monitoring
    Monitoring

    Venmo has fixed the issue and we have released all delayed payouts. We are still working on refunding the incorrectly charged fees.

  • Identified
    Identified

    We're aware that Venmo is incorrectly charging recipients fees. We are delaying Venmo redemptions while we work to fix this issue. We are also working on a resolution for recipients who received less than the correct amount. We'll update this as soon as we know more.

Nov 2025

Infrastructure upgrades
  • Completed
    November 22, 2025 at 10:30 AM
    Completed
    November 22, 2025 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    November 22, 2025 at 10:00 AM
    In progress
    November 22, 2025 at 10:00 AM
    Maintenance is now in progress
  • Planned
    November 22, 2025 at 10:00 AM
    Planned
    November 22, 2025 at 10:00 AM

    We will upgrade a critical part of our infrastructure, and that will require up to 30 minutes of downtime.

Cloudflare global network issue affecting our services
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    Due to a global Cloudflare outage, we are currently experiencing disruption in our services. We will share updates as soon as more information becomes available.

    Cloudflare is aware of the issue and is currently investigating on their end: https://www.cloudflarestatus.com/

Oct 2025

Delays with physical and digital prepaid cards
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    A small portion of physical and digital prepaid cards are experiencing delays, preventing order placement and some cards from being displayed. The problem has been identified and we are working with our vendor to resolve this issue.

Oct 2025 to Dec 2025

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