tremendous-status - Notice history

Reward redemptions experiencing degraded performance

API - Operational

100.0% uptime
Sep 2026
Oct 2026
Nov 2026

Reward redemptions - Degraded performance

100.0% uptime
Sep 2026
Oct 2026
Nov 2026

Marketing site - Operational

100.0% uptime
Sep 2026
Oct 2026
Nov 2026

Dashboard - Operational

100.0% uptime
Sep 2026
Oct 2026
Nov 2026

Sandbox - Operational

Website - Operational

100.0% uptime
Sep 2026
Oct 2026
Nov 2026

Notice history

View current status

Nov 2026

No notices reported this month

Oct 2026

Fulfillment delays for international prepaid cards
IdentifiedDegraded performance
  • UpdateUTC

    The vendor is still working to restore service, and the outage is expected to continue throughout today, October 28.

    Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients.

    We'll continue monitoring the situation and share updates as more information becomes available.

  • UpdateUTC

    The vendor is still working to restore service, and the outage is expected to continue throughout today, October 27.

    Affected redemptions remain queued and will be fulfilled automatically once service is restored. No action is required from recipients.

    We'll continue monitoring the situation and share updates as more information becomes available.

  • IdentifiedUTC

    We are experiencing delays in fulfilling Mastercard EUR, Mastercard GBP, Visa CAD and Visa INR prepaid card rewards due to an outage at one of our vendors. Affected redemptions are queued and will be delivered automatically once the vendor restores service, so recipients don't need to take any action. The vendor expects the disruption to continue through today. We'll share updates as more information becomes available.

Fulfillment delays for international gift cards
IdentifiedDegraded performance

  • We are experiencing delays in fulfilling international gift cards due to an issue with one of our vendors. We've identified the cause and are closely monitoring progress toward a resolution. We'll share updates as more information becomes available.

    UTC
Issues with Virtual Visa transaction notifications
ResolvedPartial outage46 hours 26 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    A fix was deployed and we are currently monitoring the result. Card pages should be accessible.

  • InvestigatingUTC

    Recipients aren't receiving transaction notifications for card activity or seeing recent activity on their prepaid card page. The issue started at 12:20 ET and is affecting all card transactions.

    Our card processor is engaged with Visa, investigating the root cause and working toward a resolution. We'll post updates here as we have them.

Sep 2026

No notices reported this month

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