Tremendous - Notice history

Experiencing partially degraded performance

API - Degraded performance

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Reward redemptions - Degraded performance

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Marketing site - Operational

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Dashboard - Degraded performance

100% - uptime
Feb 2025
Mar 2025
Apr 2025

Notice history

Apr 2025

Email delivery is delayed
  • Monitoring
    Monitoring

    Due to an incident at our email delivery provider SendGrid some Tremendous emails are delayed. We are now seeing new emails and previously queued emails getting delivered, but are continuing to monitor the situation.

    You can also check SendGrid's status page directly for updates.

Degraded performance leading to slow response times
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We've identified an issue causing high database load which is leading to slow response times across the board. We've identified a fix and are expecting performance to improve shortly.

Gift card delays for US gift cards (e.g. Target, Walmart)
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    The upstream vendor outage has ended, and we are monitoring things as they resolve to normal.

  • Identified
    Identified

    Our primary provider for US-based gift cards is experiencing a production outage. We're monitoring the situation and hope to have reward redemptions reinstated shortly.

PayPal and Venmo redemption delays
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We are monitoring the situation.

Mar 2025

Prepaid physical card issuance disruption
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.

Feb 2025

No notices reported this month

Feb 2025 to Apr 2025

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